FAQ
How far in advance do I need to place my order?
We reccomend atleast 2 weeks notice for custom cakes & 12 -18 months for weddings. This ensures you will be able to secure your desired date & all details are confirmed.
Do I have to pay immediately?
Our policy requires all orders under $300 to be paid in full upon placing your order. Once order is confirmed, payment is non-refundable. For orders over $300, we require $300 non-refundable deposit & the remainder atleast 2 weeks before pick-up/delivery.
Can I make changes to my order?
Yes. As long as there is more than 2 weeks notice, we allow changes. Changes may require additional charges.
Do you offer cake tastings?
Unfortunately, we do not offer cake tastings at this time. However, we will be providing tastings in the near future!
Do you make allergen friendly/vegan cakes?
Unfortunately, we do not. Our facility is not allergen friendly and contains nuts, dairy, gluten & more.
Do you deliver?
Yes! We apply a fee in correlation to distance. We arrive with products properly stored & cooled. We recommend all tiered cakes to be delivered as we will assemble cakes on site for safety purposes.
How many years have you been baking?
I have been practicing for about 7 years. I started with cakes & really expanded my skills with many things like chocolate covered treats. I became obsessed and wanted to know everything!
Do you bake from scratch?
Yes, we do! We make products homemade from scratch everytime. There are a few things when we need prepared items but we are always baking from scratch!
DELIVERY & SET UP
We understand the importance of your special occasion, and our delivery & set up service is designed to ensure that your order is delivered on time, securely, and professionally. Our cake artists will even assemble your tiered cake on site to prevent any potential damage. Trust us to deliver and set up your order and experience the peace of mind that you deserve.
Secure Services
Please let us know you need delivery & set-up services so we can add it to your invoice. At this time, we will also obtain the necessary address.
Transportation
FBV will safely transport your order in appropriate transporting containers & keep cool if needed.
Set-Up & Assembly
Whether you're ordering cupcakes or a tiered cake, we'll ensure that everything is set up perfectly at your event. Our talented cake artist will even assemble your cake on site, guaranteeing its safety during transportation.
Digital Cake Mock-up
Our Digital Cake Drawing service allows you to see exactly what your cake will look like before your event. You'll have the opportunity to work with our cake artist 1 : 1 to create a design that perfectly compliments the theme of your special event. Trust us to bring your cake vision to life!
