TERMS & CONDITIONS
Online / Digital Products
Once you have completed your online order, a confirmation page will appear with the PDF download. You will also receive an e-mail, containing the PDF download. This download is only valid for 30 days. Refunds are not accepted for any PDF downloads. All PDF documents are for the customer only & are prohibited from being shared.
Cake & Dessert Bookings
Before confirming your order, please read our Terms & Conditions. This will include how items are sold and supplied to customers. Payment to your booking verifies your agreement with FBV's Terms & Conditions
-
All orders $300 and less must be paid in full in order to secure your booking date. If over $300, we require $300 upon booking & the remainder two weeks prior to event date.
-
No order is confirmed until required payment is received.
-
Once your order/date is secured, payment is non-refundable.
-
FBV is not liable for orders once they have left our facility. We recommend delivery for all tiered cakes.
-
All custom orders requires at least a 2 weeks notice or are subject to a $25 rush fee.
-
Our colored chocolate is white chocolate.
-
FBV does not specialize in fondant cakes. Fondant may be used for small decorations upon clients request but is ultimately at the discretion of FBV.
-
If order is not picked up on scheduled date/time, orders will not be remade and are at risk for losing slot for pick up.
-
Please do not perform face smashing for cakes. Our cakes may contain dowels & can cause injury.
-
Cake care & cutting guides will be provided to client upon securing order. It is up to client to review information.
-
Serving sizes are a general guide, quantity of servings may change when cut in different methods.
-
All non edible items must be removed prior to consumption of desserts. FBV is not responsible for consumption of toppers & decorations.
-
All quotes will be sent via e-mail and are valid for 3 days from issue date. If time period has exceeded, we reserve the right to revise prices after the period given.
-
All cakes requiring a date change/cancellation are at the discretion of FBV. A postponement fee may apply. If we are not available for postponement date, our cancellation policy applies.
-
We highly advise all tiered cakes to be delivered to site of event. Once your order has been delivered & set up, we are no longer responsible for said items if damaged or lost. If the cake is moved by someone other than FBV, we are not responsible if damages occur.
-
If a cake is requested to be left with another person, this is the responsibility of the customer. We are not liable for damages or loss after we have handed your items over.
-
Rented products such as cake stands, faux tiers & more must not be tampered with or damaged. All breakages, losses, or damages must be paid to FBV within 7 days of your event.
-
All rented items such as faux tiers & cake stands must be returned to FBV. FBV will provide a mailing box & return sticker & must be returned with 7 days of your event or charges may apply. FBV will provide a return box & shipping label. Charges for these items will be included in your initial quote.
-
If you choose to return rented object personally, the time frame of 7 days still applies. Our physical address will then be provided.
-
Rented items are subject to a rental fee.
-
Once customer & FBV has agreed on design we will create your orders exactly as written when retrieving information. Your quote will include information please be sure to review all details when confirming.
-
When payment is sent, you are confirming that what is on your detailed quote, is exactly what you want.
-
FBV does not provide products free of allergens. We cannot guarantee our products do not contain any substance that may cause an allergic reaction. You are responsible for advising guests of this and we do not accept liability for any loss, damage, or injury from exposure. This may include but does not limit nuts, dairy, wheat, coloring, & more.
-
Our products contain dairy, wheat, eggs, gluten & more.
-
FBV does not hold any responsibility for weather conditions affecting your event or venue. We will give all attempts to get to the venue/event when deemed safe. FBV is not responsible for events such as floods, fires, government advice, pandemics, electricity failures, & more unforeseeable circumstance that prevent our services.
-
FBV reserves the right to review & update Terms & conditions periodically.
-
Your privacy & security is important to us. This Privacy Notice explains the types of data we may collect about a customer & how it is used.
-
Our Privacy Policy may change. We do not personally inform clients of changes so if needed, please check back to this as reference.
-
When a customer requests a service, we obtain personal information from multiple sources including our website, contact form, booking form, subscription form, shopping platform, events & shows.
-
The personal data we collect often includes: name, email, phone number, contact/venue address, & event information. Your personal information is only used to carry our a requested service.
-
We do not share personal data with any third parties, bodies, or organizations.
-
When paying for products, we accept PayPal, Apple Pay, Venmo, CashApp, card transactions. If another payment method is needed, we reserve the right to accept or not.
-
You reserve the right to change how we may use your information & have the right to request that we don't use provided information. Please exercise your rights & email foodbabyvizzle@gmail.com for further requests.
​
​
In the event you are not satisfied with your order, please see our contact page or email tinasflourpower@gmail.com and we can discuss your concerns further.
​
Have more questions? Feel free to contact us or visit our FAQ page for more information!